Hanneke Houtkoop-Steenstra is an Associate Professor at Utrecht Institute of Linguistics, Utrecht University, NL. She has an MA in General Linguistics and a Ph.D. in Interactional Linguistics. Affiliated with Utrecht University from 1987, and PostDoc researcher at Free University of Amsterdam, Department of Social Science Methodology 1994-1997. Her research in standardised interviewing is extensive, and she has arranged international workshops and panels in interviewer-respondent interaction and international comparative surveys. She will present work on question structure and problems in turn transition in questionnaire based interviews.

& Houtkoop-Steenstra, J.P. (2000): Interaction and the Standardized Interview: The Living Questionnaire. Cambridge University Press.

& Houtkoop-Steenstra, J.P. & H. van den Bergh. 2000. Response effects in large scale telephone survey interviews. Sociological Methods and Research 28, 3, 280-

& Houtkoop-Steenstra, J.P. 1997. Being friendly in survey interviews. Journal of Pragmatics 28, 591- 623.

& Houtkoop-Steenstra, J.P. 1995. Meeting both Ends. Between Standardization and Recipient Design in Telephone Survey Interviews. In P. ten Have & G. Psathas (eds.). Situated Order: Studies in the Social Organization of Talk. University Press of America, 91-107.

& Maynard, D., J.P. Houtkoop-Steenstra,, N.C. Schaeffer & J. van der Zouwen eds. (fc.): Standardization and tacit knowledge: Interaction and Practice in the Survey Interview. New York, John Wiley.

& Houtkoop-Steenstra, H. (fc.). Question Turn Format and Turn Taking Problems inStandardized Survey Interviews. In Maynard et al.

& Harkness, J. & Houtkoop-Steenstra, J.P. (fc.) Communication to, from, and with respondents. In J. Harkness, D. Alwin, F. Van den Vijver & P. Ph. Mohler (eds.) Using surveys across cultures and nations. NY, John Wiley